Full Time | NYC | Entry Level
Paperless Post is seeking a compassionate customer support associate that will help our users have the best experience possible on our platform on a daily basis. Because we never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, they are!
After completing a two-week training session in our New York City office, remote support team members work 40 hours a week in 6-8 hour shifts, including some weekends and holidays, from home. We’re aiming for 24/7 support as much as possible, so your ability to work odd hours is a plus.
To apply, send us your resume and a cover letter that answers the following questions:
What you'll do here
What you bring to the table
A little bit about us
The PP Support team takes empathy to the next level. We’re a small but mighty team of brand ambassadors who are the first line of defense for the company, interacting with customers, analyzing feedback, and working with tech teams to ensure new features match real-world needs. We laugh and cry with users and appreciate a well-timed cat GIF.
Company-wide we enjoy an amazing ecosystem of an even gender split and healthy balance of engineers and designers. Because Paperless Post isn’t supported by ad revenue, we get to spend our days focused on creating and improving on the ideal version of our platform, product, content, and partnerships for our users.
Fresh opportunities from our networks and beyond. We particularly work to spotlight opportunities that we know will help you build your networks, pay your bills, and empower our communities.